Shipping Policy

We are committed to providing a smooth and reliable delivery experience. Please review the information below to understand how orders are processed, shipped, and delivered.

Order Processing

Once your order has been successfully placed, our team will begin preparing it for shipment.

Orders are processed as quickly as possible, subject to product availability and order details. Processing times may vary depending on the order and applicable circumstances.

Shipping Areas

We currently provide delivery services to different governorates. Shipping availability and delivery charges may vary depending on the governorate selected during checkout.

Please make sure to select the correct delivery location and provide complete address details when placing your order.

Shipping Fees

Shipping fees are calculated according to the governorate of the delivery address.

The applicable shipping charge will be displayed during the checkout process based on the customer's selected governorate and delivery location.

Shipping fees may therefore differ from one governorate to another.

Estimated Delivery Time

Delivery times may vary depending on the delivery location, order processing, courier operations, and other circumstances.

The estimated delivery timeframe shown at checkout or communicated by our team should be considered an estimate and may be affected by circumstances beyond our control.

Order Tracking

Once your order has been shipped, tracking information may be provided where available.

Tracking updates can take some time to appear after the shipment has been handed over to the delivery service.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including the correct governorate, city/area, phone number, and any other required delivery information.

Incorrect or incomplete information may result in delivery delays or additional arrangements being required.

Delivery Issues

If your order is delayed, cannot be delivered, or you experience an issue with your shipment, please contact our customer support team with your order details.

We will review the situation and assist you with the appropriate next steps.

Changes to Shipping Information

If you need to make changes to your delivery information after placing an order, please contact our customer support team as soon as possible.

Changes cannot always be guaranteed once an order has been processed or shipped.

Contact Us

If you have any questions regarding shipping, delivery charges, delivery areas, or your order, please contact our customer support team.

We are happy to assist you and provide the relevant information regarding your shipment.